Return & Refund Policy

Welcome to Bin Jalil Fragrance. We value our customers and strive to provide high-quality fragrances and excellent service. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to the nature of fragrance products, we only accept returns in the following cases:

• The product received is damaged
• Wrong item delivered
• Product leakage during delivery

To be eligible for a return:

• You must contact us within 3 days of receiving your order
• The item must be unused and in its original packaging
• Proof of damage (photos/videos) must be provided

Non-Returnable Items

We do not accept returns or exchanges for:

• Opened or used perfumes/fragrances
• Change of mind after delivery
• Products damaged due to misuse by the customer

Refunds

Once your return request is approved:

• Refunds will be processed within 5–7 business days
• Refunds will be issued through the original payment method or bank transfer/easy paisa/jazzcash (as applicable)

If your order was Cash on Delivery (COD), our team will contact you for refund details.

Exchange Policy

We only replace items if they are:

• Defective
• Damaged
• Incorrectly shipped

Order Cancellation

Orders can be canceled before shipment. Once the order has been dispatched, cancellation is not possible.

Contact Us

If you have any questions regarding returns or refunds, contact us:

Bin Jalil Fragrance
Phone: 03158847493
Email: binjalilfragrances04@gmail.com